Service Blueprints: The tool for service innovation

Description

Price: $34.95
(as of Apr 22, 2026 19:37:05 UTC – Details)


In this book are described the most powerful tools available to craft a superior experience for your customers and end users. Organizations that focus on experience optimization perform dramatically better than those that do not. In the 20th-century product styling like advertising was about making people want things. Service Blueprints are a response to the realization that it is more efficient and successful to create new services and experiences that people want and need. The service sector makes up nearly 70% of most western economies and more than 50% of the Chinese economy, yet customers are often frustrated by their service experiences. Customers choose products and services that deliver the best experiences. Designing your customer’s entire experience is key to differentiating your designs from competitors in an increasingly crowded competitive marketplace. Through applying service blueprinting organizations can deliver a more compelling and valuable experience. Blueprints build consensus across your organization with stakeholders, to positively impact your entire organization and your bottom line. This method is a core strategic tool for service design and I believe will become a required skill for every working designer and manager.
Publisher ‏ : ‎ Design Community College Inc.
Publication date ‏ : ‎ March 28, 2016
Edition ‏ : ‎ 1st
Language ‏ : ‎ English
Print length ‏ : ‎ 152 pages
ISBN-10 ‏ : ‎ 1940805198
ISBN-13 ‏ : ‎ 978-1940805191
Item Weight ‏ : ‎ 10.1 ounces
Dimensions ‏ : ‎ 6 x 0.36 x 9 inches
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